Frequently Asked Questions
For quick and easy responses to everyday concerns, check out our answers here to frequently asked questions. If you have a question or concern regarding your Diverse Power service, don't hesitate to call one of our customer service representatives at (706) 845-2000What if...
You have a question about your electric account...Diverse Power maintains a full time Customer Service Department ready to answer your questions or assist you with any problems. You may reach customer service by dialing locally (706)845-2000 or long distance 1-800-845-8362 and our automated phone system will direct you to the Customer Service Department.
You have a power outage...
1) First, go to your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only be reset. If the problem is not in your main panel, call a neighbor to determine if other homes in the area have been affected. If the problem is not in your home's wiring and if several homes are involved, then call Diverse Power. Our dispatch office is open seven days a week, 24 hours a day, including holidays. You may also use our online form to report an outage.
2) Please have your account number ready when calling. This is very important when reporting an outage. This number acts as a guide so we can locate your house. If you know the cause of the outage, please describe it (example: A limb is on the line, a pole has been hit by a car, etc.). Informing us of the nature of the outage saves a great deal of our recovery time and your inconvenience. If you report the outage to us, be assured that we are doing our best to return service to you and leave the phone lines open for others to report outages. This will assure all repairs are made as quickly as possible for everyone.
3) Keep your refrigerator and freezer closed. According to the Extension Service food should keep up to 48 hours. If the outage should persist, arrangements should be made to store food at another location or dry ice should be purchased.
Someone in your household is on life support equipment...
Such as a respirator or an infant heart monitor, don't wait until an outage to notify us of these circumstances. Call us now at our office. These residences are given priority when services are reconnected. When this type of equipment is in use full-time, a generator may need to be considered.
There are downed power lines...
You wish to relocate current account to another address...
Call Diverse Power at least (1) week in advance. We will provide this service at no cost to you. You will be billed on your new account for the remaining portion of your previously used electricity from your old account.
You wish to discontinue your electric service...
Call Diverse Power at least (1) week prior to moving. There is no charge for this service. You will receive a final bill for the electricity you have used thus far. You will receive a refund for any deposits that you have not previously been refunded.
The current account holder becomes deceased...
Beneficiaries should contact Diverse Power to make necessary changes to the account information and determine if a capital credit refund is due.
You will be out of town when your payment is due...
Notify Diverse Power as soon as you know you are leaving town. You can pay us in advance or we can make arrangements for you to pay us at a later date. If your payment is late, there will be a late charge.
You are currently late on a payment...
Mail or come by our office as soon as possible with your payment. All late payments must be received either through the mail or at the payment windows.
