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Service Rules

Electric Service
Area Coverage and Line Extension
Service Connections and Member Wiring
Member Equipment
Consumer Rate Classification
Metering, Meter Reading and Billing and Collection
Easements, Right of Access and DPI Property

Electric Service

Application for Membership
Any person or persons desiring the purchase of electric energy from Diverse Power Incorporated shall make application for such service.
1) The applicant will pay DPI the sum of $5.00 which, if this application is accepted by DPI, will constitute the applicant's membership fee.
2) The applicant will, when electric service becomes available, purchase from DPI all electric energy used on the premises and will pay therefor monthly at the rate applicable.
3) The applicant will cause his premises to be wired in accordance with wiring specifications approved by DPI.
4) The applicant will comply with and be bound by the provisions of the Charter and Bylaws of DPI, and such rules and regulations as may from time to time be adopted by DPI.
5) The acceptance of application by DPI shall constitute an agreement between the applicant and DPI, and the contract for electric service shall continue in force until canceled by either party.

Deposits
A $5.00 membership fee from each new member for the initial service before service is received shall be collected. Deposits of $250 shall be collected from each new member. One half or all of the deposit may be waived based upon the customer's BEACON score pending an Equifax credit check.

Standard Supply Voltage
One system of alternating current, 60 hertz, is supplied throughout DPI's system. The voltage, number of phases, and type of metering which will be supplied depends upon DPI's facilities available and upon the character, size and location of the load to be served. Therefore, the consumer shall consult DPI before proceeding with the purchase or installation of wiring or equipment. To avoid misunderstanding, this information should be in writing. The standard secondary voltages described below are nominal and are subject to a plus or minus 10 percent variation. Single-phase, 2 wire, 120 volts Single-phase, 3 wire, 120/240 volts Three-phase, 120/208 volts Three-phase, 120/240 volts Three-phase, 240/480 volts Three-phase, 277/480 volts Interruption of and Notification

DPI shall notify in advance, by mail or telephone, all consumers that will be affected when an interruption of service is planned for any considerable length of time to a line for the purpose of making changes or repairs.

Purchase of Electric Energy
Each member shall purchase from DPI all of his/her electric energy requirements and shall pay monthly rates which shall from time to time be fixed by resolution of the Board of Directors. Electric energy furnished by DPI to any member may be limited to such an amount as determined by the Board of Directors. Each member shall pay to DPI such minimum amount per month as shall be fixed by the Board of Directors regardless of the amount of energy used. Each member shall pay his or her obligations when they become due and payable to DPI. DPI shall not permit the resale of electricity by its members or consumers to others.

Hours
The DPI office will be open from 8:00 a.m. until 5:00 p.m. each day, Monday through Friday. The workday for managerial, administrative, and office and clerical employees shall commence at 8:00 a.m. and end at 5:00 p.m., with one hour allowed for lunch.The workday for trades and crafts employees shall commence at 7:45 a.m. and end at 4:30 p.m., with forty-five minutes allowed for lunch.

Area Coverage and Line Extension

Permanent Establishments
It shall be the policy of DPI to extend single phase overhead electric service to all permanent loads excluding mobile homes in the area served by DPI. The cost to the consumer shall be determined by DPI in accordance with the Line Extension Policy accepted by DPI's Board of Directors.

Non-permanent Establishments
Mobile homes or other non-permanent structures will be extended single phase overhead service at no cost if the member owns the property and has installed a well and septic tank on the property or has received city services. Other extensions beyond 200 feet will be required to make contributions in aid of construction for facilities needed to furnish electric service unless the consumer owns the property, a minimum monthly charge will be required for the facilities involved. The consumer will be required to make a service security deposit plus such facilities extension deposit, if any, as is required by DPI in relation to the pole or poles that must be installed for such extension.

Single Phase Service
Single phase overhead electric service shall be extended to all public buildings, churches, commercial and industrial establishments which are permanent and non-seasonal.

Three Phase Service
Three phase overhead electric service shall be extended from existing three phase overhead facilities to all permanent, non-seasonal loads. DPI will review the economics for three phase service on a case by case basis.

Temporary Service
Temporary service shall be 120/240 volts, single phase, overhead power furnished for construction or other temporary purposes. A non-refundable charge of $15.00 for each temporary service will be required. This charge is to be in addition to the membership fee, service deposit, and any aid to construction. Unless the consumer expects to take permanent service from DPI, such service must be located at a distance of no more than 200 feet from DPI's existing distributing lines. Application for temporary service of a distance more than 200 feet shall be handled on an individual basis.The consumer applying for temporary service will be required to supply a suitable pole and meter loop set at the desired location, with the top of the pole at least 16 feet above ground level and no less than three feet below ground level. The consumer will be required to obtain his own inspection clearance for such installation.

Underground Primary Electric Service
Underground primary electric service is available to all new consumers at the cost difference per linear foot between overhead and underground construction. Underground secondary electric service will be installed to all permanent residences which are total electric at no charge.

Security Lights
Security lights will be served as follows:
1) The member is required to sign a one (1) year lease from the date of installation. The lease will continue after the expiration if so desired by the consumer.
2) DPI will supply up to 200 feet of the proper size conductor to the security light. The security light may be located on an existing pole or a new pole located within the 200 feet limitations. Underground secondary up to 100 feet will be provided at no cost.
3) The equipment shall remain the property of DPI and shall have the right of ingress and egress for the purpose of inspection and maintenance of equipment. On termination or expiration of contract DPI will have the right to remove the equipment from the premises if the member does not wish to continue to lease.
4) Security light will be relocated at the request of the consumer. The cost of relocating the light shall be charged to the person requesting the relocation, unless the security light installation interferes with additions to the consumer's premises.
5) Charges for security light service shall be charged under the DPI's Outdoor Lighting Schedule.

Relocation of Facilities
DPI's facilities shall be relocated as follows:
1) Poles and other facilities of DPI for individuals shall be done only with the approval of management and upon payment of the estimated costs of the relocation by the individual.
2) Relocations for county, state and federal roads shall be made upon their official request. The government agency shall be billed appropriately at the completion of work on an actual cost basis.
3) Relocations for new developments or subdivisions shall be made without cost except for existing three phase primary lines. Relocations in existing developments and subdivisions shall be handled in the same manner as described in paragraph 1 above.

Service Connections and Member Wiring

Service Connections
The wiring and electrical equipment in or upon the premises of the consumer to the point of service cut-in must have the approval of the constituted authority of the local government agency, or any other constituted authority, if any, and must conform to the requirements of the National Electrical Code, the Service Regulations of DPI and any other lawfully applicable standards before it can be connected to the system. A booklet entitled "Residential Wiring Requirements" is available at the headquarters office. The location of the service cut-in shall be determined by agreement with a representative of DPI and must conform to DPI's wiring requirements. The consumer shall provide suitable means of supporting service wires to his building which will provide the minimum ground clearance and give adequate clearance over driveways and other obstructions as provided by the National Electric Code. DPI shall not be required to build without cost to the applicant more service line than is necessary to reach the cut-in point as agreed to by DPI. DPI's responsibility to installation and/or maintenance of facilities shall not extend beyond the point of attachment to the consumer's building, central distribution point or the meter.When the consumer service requirements are of such a nature that a central distribution point be located on a pole, DPI will furnish and install the central distribution point pole for the attachment of DPI's service facilities and the consumer may attach his required facilities to the pole.

General Wiring Requirements
Each consumer shall cause all premises receiving electric service pursuant to his membership to become wired in accordance with the requirements of the National Electrical Code. Each consumer shall be responsible for and shall indemnify DPI and any other person against injury, loss, or damage resulting form any defect and/or improper use of maintenance of such premises and all wiring and apparatus connected thereto or used thereon. In no event shall the responsibility of DPI extend beyond the point at which its service wires are attached to the meter loop provided for measuring electricity used on such premises.

Member Equipment

Electric Motors
DPI should always be consulted on motor installations other than motors used in normal home appliances. It is the characteristic of most electric motors to draw a heavy momentary current when starting, resulting in may cases in variation of the voltage supplied to the other consumers who receive service form the same circuits or transformer. DPI shall limit when necessary the amount of starting current which may be drawn by a motor. All motors should be provided with devices that will protect the motor against overload and short circuit as defined in the National Electrical Code. All three-phase motors shall have overload devices on each of the three-phase motors to insure proper protection for the motor. The direction of phase rotation and the continuity of all three phase current are guarded with great care, but DPI cannot guarantee against accidental or temporary change in phase rotation or phase failure; therefore, motors shall be equipped with suitable protection against such reversal or phase failure.

Electric Generators
Where auxiliary or breakdown service is installed by the consumer to provide emergency power, parallel operation of the consumer's generating equipment with DPI's system will not be allowed. A double throw switch must be used to prevent possible injury to DPI workmen by making it impossible for power to be fed back into the main line from the emergency generator.

Electric Welders and Miscellaneous Devices
Consumers desiring to operate electric welders or other devices with high inrush or fluctuating currents must supply DPI with information regarding the electrical characteristics of the equipment. Service will not be allowed to equipment which adversely affects DPI's equipment or the service to other consumers. DPI must be consulted before the purchase or installation of the equipment.

Consumer Responsibility for Protective Devices
All protective devices required by these regulations shall be provided by the consumer and at the consumer's sole expense.

Power Factor Corrections
The maintenance of high power factor is of primary importance in the economic operation and maintenance of the distribution system. Under-loaded motors contribute largely to the creation of a low power factor unfavorable to both DPI and the consumer. Where the overall power factor of the consumer's load is less than 85% lagging, DPI may require the consumer to install at his own expense, equipment to correct the power factor. DPI reserves the right to measure the power factor at any time.

Phase Load Balance
When multi-phase service is furnished, the consumer will at all times maintain a reasonable balance of load between the phases.

Consumer Rate Classification

Rate Schedule Availability
When two or more rates are available for certain classes of service, the conditions under which each is applicable to the requirements for the individual consumer are plainly set forth in DPI's published rate schedules. The choice of such rates lies with the consumer. DPI will at any time upon request advise any consumer as to the rate best adapted to existing or anticipated service requirements as defined by the consumer, but DPI does not assume responsibility for the selection of such a rate or for the continuance of the lower annual cost under the rate selected should the volume or character of service change. A consumer having selected a rate adapted to his service may not change to another rate within a 12-month period unless there is a substantial change in the character or conditions of his service. A new consumer will be given reasonable opportunity to determine his service requirements before definitely selecting the most favorable rate therefor.

Filing of Rate Schedules
A copy of DPI's applicable retail rates shall be on file at the Georgia Public Service Commission, and will be provided at the headquarters office of DPI in LaGrange, Georgia.

Metering, Meter Reading and Billing and Collection

Electric Meters
All meter bases shall be installed on an exterior surface as near as possible to eye level. Upon receipt of the application for service, a representative of DPI will, upon request, survey the premises to be served and locate the meter center in the most convenient and satisfactory location. All meters shall be place ahead of all switches and fuses unless otherwise agreed to by DPI.

Meter Reading
All electric meters of DPI shall be read monthly by DPI personnel on a prearranged schedule. Statements will be prepared the day following the reading of each route as nearly as possible. Statements for electric service are considered due and payable when received by the consumer.

Billing
If payment for electric service is not received within 20 days of the date billed, the account is assumed delinquent and a delinquent notice will be mailed to the consumer including a minimum penalty of $10.00 or 1% whichever is greater. If payment is not received by the date specified on the collection Letter, service shall be subject to disconnect without further notice. Accounts delinquent more than 30 days will be charged $10.00 collection fee. If service is disconnected for non payment, payment of the acount in arrears including a reconnection charge of $30.00, plus the appropriate deposit amount (if one does not exist) must be made to the Cooperative by the consumer before the service may be restored. If service is restored after hours, weekends, or holidays, a reconnection fee of $60.00 will be charged instead of the regular $30.00 reconnection fee.

Penalty Exempt
Consumers over age 62, on Social Security, or adjudicated disabled will qualify to become exempt from penalty.

Levelized Billing
A system of levelized billing has been approved by the Board of Directors for all residential members of Diverse Power. Both new and existing members with acceptable credit history may apply. The credit history will be based on the same standards as the Diverse Power deposits. The levelized bill will be based on the average consumption for the most recent 12 months usage. Members with less than 12 months billing history will be billed on the average of whatever history is available and adjusted monthly until 12 months history is available. The bill amount will not be the same each month but will increase or decrease slightly as the consumption pattern changes. The real benefit to the members will be to prevent extreme fluctuations in payments because of seasonal increases and decreases in power used. The member will continue to pay the same rate as all other members.

Returned Checks
When a check is received in payment of a consumer's account and is returned unpaid by the bank for any reason (not the fault of DPI) DPI will notify the consumer by letter. A charge of $25.00 plus any applicable bank charges will be added to the consumer's account to cover the additional cost involved in processing the returned check. Returned checks will be considered the same as a delinquent account and the provisions under DPI's policy pertaining to collection for failure to pay will apply. When the Cooperative has received two returned checks from an individual within a period of 12 months, the Cooperative will not accept a check as payment for the consumer's account.

Meter Bases, Transfer Fees, Temporary Service Fees, Meter Tests and Other Charges
In order to assure that every member is treated on a fair and uniform basis, it shall be the policy of DPI to charge for the services required when transferring meters, testing meters, and building temporary services. These charges shall be established to recover the related costs involved as nearly as possible. DPI will only connect permanent service to those meter bases stamped and provided by DPI. DPI will sell 200 amp meter bases for temporary services. DPI will maintain all approved meter bases and will not include the combination meter base/disconnect unit in its standards of approval.

List of Transfer Fees, Temporary Service Fees, Meter Tests and Other Related Charges:

  • Transfer Fee (Existing Accounts):  $15.00
  • Temporary Service Fee (Same as Connection Fee):  $15.00
  • Meter Test Fee (Single-phase service and Single CT (Multiplier) Meter Service:  $30.00
  • Meter Test Fee (Three-phase service):  $30.00
  • Customer Outage Fee After Hours (Customer Problem):  $30.00

    Tampering With DPI Equipment
    DPI will take any action deemed necessary if it is determined that someone has tampered with DPI Equipment. All meters owned and installed by DPI will be sealed and all meter bases on which DPI meters are installed will be sealed. Meter base seals will be broken or removed only by employees of DPI, except when DPI employee authorizes another person, such as an electrician or fireman, to break the meter seal and remove the meter from the base in cases warranting such action. A record of such action will be filed in the records of DPI and the meter base resealed as soon as practical. When DPI has reasonable evidence that a member is obtaining part or all of his electricity by any method that interferes with the proper metering of electric service, or has made an unauthorized connection to obtain electric service, a bill will be presented to the member. The bill will be due immediately, and the service may be disconnected at any time unless paid in full. The bill will include charges for estimated unmetered service plus any penalties and other applicable charges as determined by DPI. These actions are in accordance with Official Code of Georgia Ann. 16-7-25 -- Damaging, injuring or interfering with this meter or related equipment is unlawful and can result in prosecution.

    Charges:
    1) Current and past due charges for electric service.
    2)Charges for unmetered electricity.
    3) Security deposit of $200.00 or two months estimated bill whichever is greater.

    Extension of Credit
    DPI may deviate from its policy on cut-offs for delinquent bills only in accordance with the following standards:
    1) When it is determined that enforcement of the policy will constitute an undue hardship in relation to the amount of the delinquent bill and that extension of credit for a fixed time, or arrangement for installment payment of the bill, will not unduly impair DPI's ability to effectuate final collection of the bill; or
    2) When the consumer involved establishes to the satisfaction of DPI that his failure to pay the bill has resulted from some mistakes on DPI's part or some mistake for which the consumer was not responsible; or
    3) When the involved bill is a final bill covering service to a farm, house, or residential account and main building thereof has been destroyed by fire not caused by act of arson on the part of the consumer or his family; or
    4) When to disconnect service might pose immediate danger to the consumer or other persons due to illness or when the household is immediately and directly affected by a death.

    Billing Adjustments
    In the event of an error relating to an electric bill or security light, adjustments are to be made in compliance with the Public Service Commission rules as follows:
    1) Billing adjustments for electric service may be adjusted for any period of time with 6 months from the date of notification.
    2) Security light adjustments for incorrect billing may be adjusted for any period of time within 4 years which fulfills the statue of limitation requirements.

    Easements, Right of Access and DPI Property

    Member to Grant Easements to DPI if Required
    Each consumer shall, upon being requested to do so by DPI, execute and deliver to DPI grants of easement or rights of way over, on and under such lands owned by the consumer, and in accordance with such reasonable terms and conditions, as DPI shall require for the furnishing of electric service to him or for the construction of other facilitates necessary for furnishing service to others or for transmitting power between two or more otherwise unconnected points on DPI's system.

    Right of Access
    DPI's identified employees shall have the right to access to consumer's premises at all reasonable times for the purpose of reading meters, testing, repairing, removing, maintaining, or exchanging any or all equipment and facilities which are the property of DPI.

    General Conditions for Member Withdrawal
    A member may voluntarily withdraw in good standing from membership upon compliance with the generally applicable conditions set forth following:
    1) Payment of any and all amounts due DPI, and cessation of any non-compliance with his/her membership obligations; all as of the effective date of withdrawal; and either
    2) Removal to other premises not furnished service by DPI; or
    3) Ceasing to use any central station electric service whatever at any of the premises to which such service has been furnished by DPI pursuant to his/her membership.

    Upon such withdrawal, the member shall be entitled to refund of his membership fee and of any service connection or security deposit then held by DPI.