Application Deadline: Friday, September 13, 2024

Department: 
Customer Service

Reporting Relationships:
Reports to: Manager of Customer Services

Education and/or Experience:
At least two years experience in a public contact position with exposure to customer service and credit and collections activities.

Abilities and Skills:
Must be able to operate standard office equipment including computers, calculators, scanners, etc. Must be able to perform the activities necessary to complete work assignments described in the position description.  Must be able to deal with a variety of people under varying circumstances.  Must be able to organize work, set priorities and complete assignments with attention to detail and a high degree of accuracy.

Essential Duties and Responsibilities:
Performs personally the following:

• Responds to consumer inquiries including high bills, delinquents, credits, delinquent accounts, credits, service charges, meter readings, collection fees and miscellaneous charges.

• Prepares and mails corrected and duplicate bill and prepares adjustment vouchers for corrected bills.

• Obtains levelized billing contract, load management switch rebates and bank drafts as required.

• Maintains returned check record and notifies consumer of returned checks.

• Processes non-payment cutoffs and prepares final bills for mailing.

• Maintains bad debt and inactive account records.  Collects past due accounts.

• Files bankruptcy forms.

• Explains DPI capital credits refund policy to consumers.

• Assists in the investigating of meter tampering by reviewing reports and sending out field personnel to gather evidence.

• Backs up other departmental duties as necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be an exhaustive list of all responsibilities. The Customer Service Representative shall be required to perform any other duties assigned in order to fulfill the objective of the Cooperative.

Working Conditions:
Office position.  Some overtime may be required. After an offer of employment has been made, a physical examination is required, which will include drug testing.

Relationships:
Member-Consumers:  Advises and assists member-consumers in every way possible.  Takes advantage of the opportunity to obtain increased understanding and acceptance of cooperative objectives, policies, plans and programs.

General Public: Maintains friendly, cooperative relationships with the general public in the performance of responsibilities.

After an offer of employment has been made, a physical examination is required, which will include a test for illegal drugs.

How to Apply

Send us a complete Diverse Power Application and Self-Identification Form OR Email, FAX or mail your name, contact info and request to:
employment@diversepower.com
FAX: 706-298-0778
Diverse Power
Human Resource Department
P.O. Box 160
LaGrange, GA 30241

OR

Visit us at our office.
LaGrange
1400 South Davis Road
LaGrange, GA 30241

Cuthbert
373 U. S. Hwy 82E
Cuthbert, GA 39840

Diverse Power is an Equal Opportunity Employment and Affirmative Action Employe