Diverse Power Billing and Payments
Due to unprecedented volume increases and the impacts of COVID-19, mail and courier processes are experiencing delays. As a result, it may take longer to receive payments by mail. You may also experience delays in receiving your power bill.
Please note that the quickest way to receive your bill is through electronic notification.
To ensure a timely delivery of your payment, we recommend consumer-members use the following payment methods:
• www.diversepower.com – click on ‘Pay Bill’
• My DPI mobile app
• Interactive Voice Response (IVR) System – Please dial 706-845-2000 – Press 1
• In person drive thru(s)
• Diverse Power payment kiosks
• Bank or credit card draft
If you have any questions or need assistance with our payment options please call our customer service department at 706-845-2000 or 1-800-845-8362.
Please be advised
Effective immediately, Diverse Power has changed its payment remittance address. Please mail all checks to the following address: Diverse Power, Department 1340, PO BOX 2153, Birmingham, AL 35287-1340
To avoid delays in processing and posting of payments to your account, please take the necessary steps to send the payment to the new remittance address. The change in the remittance address shall not be deemed to grant or extend credit terms, or modify the terms and conditions of your Diverse Power bill. If you are sending your payment electronically or already made the above changes, please ignore this notification.
Should you have any questions or concerns, please contact us between 8 A.M. and 5 P.M. EST, Monday – Friday at 706.845.2000 or 1.800.845.8362.
Beginning Monday, March 16th, Diverse Power will implement limited staffing due to concerns surrounding the Coronavirus. On Tuesday, March 17th, we will close our lobby to the public.
Account management and payments must be conducted using the following:
1) The My DPI mobile app
2) My DPI Online Portal(Visit diversepower.com then select the “Pay Bill” tab from the top navigation)
3) Vestibule or Drive-thru Kiosk (If you need assistance with the kiosk, please dial 706-845-2000)
4) Drive-thru window(s)
Together, we’re bringing energy to life. Diverse Power is more than just your electric company, we’re your neighbor. A member-owned cooperative, we’re delivering advanced technology, service and quality to homes and businesses in the counties we serve.