News From Diverse Power
— UPDATE | May 18, 2020 —
During this difficult time, Diverse Power has recognized the potential impact and hardships COVID-19 has had on our consumer-members. In recognition of this situation, we have halted late fees, collection fees, and disconnect procedures for April and May. Diverse Power is committed to providing accommodations that ensure our electric consumer-members will not immediately be disconnected because of this situation. We encourage you to contact our office to make arrangements or other alternative billing applications. Diverse Power will begin to reinstate its disconnect policy starting 6/1/2020.
— UPDATE | April 30, 2020 —
Diverse Power is temporarily suspending disconnection of service due to non-payment through May 17th. We understand this is a difficult time for many of our members, and we want to do our part to help ease additional stress. During this time, we want you to remain focused on your personal well-being and safety.
However, we strongly encourage you to continue to pay your balance (or at least a portion) when possible. Try to stay on top of payments so you can avoid a large multi-month bill when the social distancing period is over.
Diverse Power offers several convenient payment options:
1) My DPI mobile app (card and e-check payments)
2) My DPI online portal (card and e-check payments)
3) 800.845.8362 (card and e-check payments)
4) Vestibule and drive-thru kiosk (cash, card and check payments)
5) Drive-thru window(s)
— UPDATE | April 9, 2020 —
Diverse Power has made the temporary decision to suspend disconnection due to nonpayment as we work with families in our area impacted by the COVID-19 health crisis. This will be effective through April 30, 2020.
— UPDATE | April 6, 2020 —
Attention consumer-members: Beginning Monday, April 6th, the Diverse Power drive-thru in both LaGrange and Cuthbert will reopen for payments only. While our lobbies will remain closed, both drive thrus will be open 8 A.M. to 5 P.M. EST, Monday – Friday, through Friday, April 17th.
As always, customer service representatives will be available by phone and happy to assist should you need assistance. You can also pay your bill using one of our many other payment options including the My DPI APP, online bill pay, or our kiosks. If you have questions or experience a power outage please call 1-800-845-8362 or report it using the My DPI app.
Diverse Power cares whole heartedly about our consumer-members and employees. For that reason, we are now implementing safety measures to protect you and our families at work and home.
As of March 14, 2020, Diverse Power made the temporary decision to suspend disconnection due to non-payment as we work with families in our area impacted by the COVID-19 health crisis. This will be effective through April 13, 2020.
Effective March 16th, Diverse Power began limiting our in office staff and on Tuesday, March 17th, closed our lobby doors and drive-thru to the public.
What does this mean for our consumer-members? Diverse Power will continue to deliver dependable and reliable electric service, respond to outages and maintain customer service by phone. However, all other non-essential activities and services are being suspended until further notice.
As always, we have many options for you to pay and manage your account including the My DPI mobile app (card and e-check payments), My DPI online portal (card and e-check payments), 800.845.8362 (card and e-check payments) and vestibule or drive-thru kiosk (cash, card and check payments).
Outage texting is also available. Visit http://www.diversepower.com/your-meter/outage-reporting to learn more.
We urge you and your family to take precautions for the health and welfare of your family as well. Please visit https://www.cdc.gov/coronavirus/2019-ncov/…/prevention.html… for information on illness prevention and treatment.
Thank you for your patience and understanding during this time.